Following the unprecedented situation we currently find ourselves in and following all government guidelines all members of our team are now working remotely from home.
During this time our aim is to provide the same level of service to our clients that we always provide however, as many Insurers we deal with are operating on a reduced/remote capacity response times are being challenged and responses to queries may take a little longer than usual.
If you have difficulty in getting through to us please email firstname.lastname@example.org including your Broker Reference in your message to ensure the right member of the team can get in touch with you.
Wherever possible we would ask that you now send all correspondence and documentation via email as post is only being collected from our offices on an intermittent basis.
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Japcover.co.uk is a trading name of Mark Richard (Brokers) Ltd registered in England & Wales No. 813273. Authorised and regulated by the Financial Conduct Authority for insurance mediation activity and as a credit broker and lender under register no. 305499. You can visit the FCA register by visiting the FCA website www.fca.org/firms/systems-reporting/register. If you are unhappy with our service we have a complaints procedure, details of which are available on request. You may be able to refer a complaint to the Financial Ombudsman Service (FOS) if you are unhappy with how we deal with your complaint. The FOS website is www.financial-ombudsman.org.uk and their consumer helpline is 0800 023 4567.